Job Description

Job Description

Sterling Search Partners is helping a growing client in the River Region with its search for an Application Analyst. The Application Analyst supports, maintains, and enhances the software applications used across banking, lending, investment, or other financial operations. This role partners with business users, IT teams, and vendors to ensure applications run smoothly, meet organizational needs, and comply with regulatory requirements.

Key Responsibilities

Application Support & Maintenance

• Serve as the primary point of contact for assigned financial applications (core banking, loan origination, CRM, compliance systems, etc.).
• Troubleshoot application issues, perform root-cause analysis, and resolve incidents promptly.
• Monitor system performance and uptime; escalate critical issues to vendors or internal technical teams.
• Oversee application patches, upgrades, and version control.

Business Analysis & Process Improvement

• Gather and document business requirements for enhancements, integrations, or new features.
• Analyze current workflows and recommend improvements to increase efficiency, accuracy, and compliance.
• Collaborate with stakeholders to align technology capabilities with business objectives.

Implementation & Projects

• Assist in planning, testing, and deploying new applications or system enhancements.
• Create and execute test plans (UAT, regression, integration testing).
• Coordinate with vendors for implementations, data migrations, and technical support.
• Maintain project documentation, timelines, and user communication.

Security, Compliance & Risk Management

• Ensure applications adhere to financial regulatory requirements (SOX, GLBA, FFIEC, PCI, etc.).
• Support audits by preparing documentation, evidence, and system data.
• Maintain proper application access controls and support user provisioning/deprovisioning.

User Training & Documentation

• Provide end-user training, support, and troubleshooting.
• Develop user guides, SOPs, FAQs, and knowledge-base articles.
• Educate teams on new system features and best practices.

Skills & Qualifications

Technical Skills

• Experience with financial or banking systems (core banking, LOS, imaging systems, treasury, risk/compliance apps, etc.).
• Strong understanding of databases, SQL, APIs, and system integrations (a plus).
• Familiarity with ITIL concepts, change management, and incident management tools (ServiceNow, Jira, etc.).
• Understanding of data privacy and financial regulatory requirements.

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