Job Description
Job Description
Job Description
Salary: 21.50
Summary:
This position is located within the Community Engagement Department
and
is responsible for the assistance
of all aspects of volunteer recruitment, management, recognition, retention, and support and training of volunteers and staff within the organization. The position supports Signs of HOPEs efforts to have the most well-trained and well-functioning volunteer program in the community and overall advocate education. This position also assists the Community Engagement Manager with the scheduling of Advocate University in collaboration with the other leadership team members; scheduling and support of required
ongoing and continuing education for staff and volunteers, including sharing of webinars and other learning opportunities with staff and volunteers. The position will support the Community Engagement Manager in the volunteer recruitment strategy and will help facilitate a consistent onboarding process. In addition, this position will help coordinate volunteers for external engagement and outreach opportunities
and collaborate with the Community Engagement Manager to promote organizational services and expand organizational reach through the
Community Engagement departments outreach events and tabling.
This position also works closely with the Advocacy Department in providing crisis response services via 24-hour hotline, forensic exam accompaniment and area command accompaniment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Management and coordination of staff and current and future volunteers regarding applications, interviews, Advocate University.
- Daily communication with volunteers at all stages of the volunteer and recruitment process.
- Provide communication to the volunteers and interns regarding SOH organizational updates.
- Provide emotional support to the volunteers at all stages of volunteering.
- Assists Community Engagement Manager with the overall volunteer recruitment strategy including recruitment software, volunteer job descriptions, targeted marketing efforts, and collaborations with universities and outside organizations.
- Awareness and participation with community organizations involved in volunteer management best practices and recruitment efforts.
- Coordinate with the Community Engagement Manager
and provide
primary support with Advocate University at least 3 times per year, including grading and final examinations of all participants.
- Coordinate and lead volunteer appreciation events and socials, including AU graduation.
- Assist with maintenance and upkeep of volunteer records in the volunteer database (Neon) to ensure proper active status and contact information accuracy.
- Collect and track necessary data on outreach requests, volunteer hours, etc. for grant reporting purposes.
- Responsible for monthly reporting of volunteer-in-kind hours (Neon report).
- Assists Community Engagement Manager with requests for organization participation in outreach and table events, through volunteers and staff and provide confirmed outreach volunteer participation.
- Assist in preparing outreach materials for the organization.
- Interdepartmental assistance with overall crisis response to victims of sexual assault by phone, hospital and area command in coordination with the Advocacy department.
- Assist with scheduled Volunteer Program meetings with other depts.
- Responsible for issuing volunteer discipline action with assistance from RISE Volunteer coordinator.
- Responsible for ongoing volunteer education and recognition.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES:
This position does not have any direct staff reports.
This position may require engagement with up to 50 volunteers at any given time.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
- Analytical - Synthesizes complex or diverse information; Collects and researches community resources and best practices and state of the practice information on volunteer recruitment, training, and retention; Uses intuition and experience to complement resource knowledge.
- Problem Solving - Identifies and resolves problems in a timely manner and
assists
volunteers in doing so; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops volunteer care plans; Coordinates projects and cases; Communicates changes and progress.
- Use of Technology Is able to utilize current volunteer management and training technologies to their best effect, including webinars, online volunteer management software and other tools and techniques to recruit, engage, and communicate with volunteers.
Interpersonal
- Client and Customer Service - Manages difficult or emotional volunteer, client and customer
situations; Responds promptly to needs; Be attuned to the specific needs of volunteers and keep other agency staff and leadership informed and responsive.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Maintains excellent collaborative relationships with other SOH staff to assure smooth transitions for volunteers; Remains open to others' ideas and is willing to try new things.
- Oral and Written Communication - Able to communicate and understand volunteer management system and communication mechanisms; Responds well to questions; Participates in meetings; Writes clearly and informatively; Puts out excellent and error free written work product;
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
Self-Management
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Dependability - Follows instructions, Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' buy in.
QUALIFICATIONS:
To perform this job successfully, an individual must have the necessary
knowledge, skills, and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Tags