Job Description
Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.
Center for Bone & Joint Surgery of the Palm Beaches is seeking a Surgery Scheduler to coordinate the patient’s surgery to include: making reservations at the hospital, arranging anesthesia, communicates with PCP offices, coordinates with vendors of surgical devices/implants representatives and surgical assistants, providing the necessary education, instructions, and paperwork, and confirming all steps with all parties after the surgery date. Has knowledge of insurances and commonly-used concepts, practices, and procedures. **Bilingual Spanish, Orthopedic and/or Neuro experience a plus**.
ESSENTIAL FUNCTIONS
• Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff
schedules).
• Gathers pertinent information from insurance carriers, physicians to make certain the patient’s financial obligation for
services.
• Call patients to schedule surgery within 48 hours of being entered into referral plus by the medical assistant and schedule
all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and
scheduling process.
• During the financial counseling session, collects patients’ responsibility via telephone or instructs patient to bring required
payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates system for any changes or additions to the schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all
stakeholders.
• Initiate authorization for surgery in a timely manner. Obtain authorization for surgery at least 48 hours prior to the
procedure. If authorization is not obtained within 48 hours of the procedure, make plans to reschedule the procedure.
• The job holder must demonstrate current competencies for this position.
EDUCATION
• High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
• 0-2 years of surgery scheduling or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good
working relationships with both internal and external customers.
At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
#CBJ
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