Research Coordinator I Job at USC, Los Angeles, CA

a2RNdWNiM3dKVllvVUJjN1gyYVp0eEhjeUE9PQ==
  • USC
  • Los Angeles, CA

Job Description


The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.  

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Research Coordinator I in the Center for Economic and Social Research. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

About the role

The Understanding America Study (UAS) is a nationally representative research platform collecting survey, behavioral, and biometric data to inform health, economics, and daily life research. As part of a new initiative, UAS will equip 10,000 participants with Fitbit devices in six months, and follow them for 2-3 years.

The Research Project Coordinator I will manage the operational backbone of this effort: shipments, device tracking, connection monitoring, participant support, and help desk troubleshooting. The role requires exceptional organization, attention to detail, interpersonal communication, and ability to manage high-volume, time-sensitive workflows that advance cutting-edge research.

This is a fixed-term position.

Key responsibilities

  • Project logistics: Coordinate participant onboarding to meet weekly device distribution/activation targets.
  • Mailing operations: Verify addresses, generate labels, track shipments, and manage re-ships and returns.
  • Inventory tracking: Maintain accurate records of device serial numbers, shipments, and stock; flag discrepancies early.
  • Data monitoring: Track device connections, troubleshoot syncing issues, and document resolutions.
  • Help desk & troubleshooting: Serve as the first point of contact for participant inquiries; resolve or escalate issues related to devices, syncing, and account setup.
  • Participant communication: Send reminders, respond to support inquiries, and log interactions per protocol.
  • Documentation & compliance: Develop and maintain standard operating procedures; ensure IRB and privacy compliance.
  • Reporting: Deliver weekly progress updates and metrics.
  • Team collaboration: Work with researchers, IT staff, and student assistants to keep operations on track.

Minimum qualifications

  • Bachelor’s degree preferred (ideally with 2+ years in logistics, operations, or research coordination).
  • Ability to converse through phone or email communications with participants from various backgrounds and education levels.
  • Proven ability to manage high-volume workflows.
  • Strong attention to detail and process discipline.
  • Excellent organizational and communication skills.
  • Proficiency with Excel/Google Sheets; comfort with mail merges and data cleaning and quality controls
  • Proficiency in use of smartphones, tablets, digital apps, and wearable devices across both iOS and Android operating systems

Preferred qualifications

  • Previous experience in clinical research or large-scale human studies, wearables, or participant engagement.
  • Familiarity with IRB/HIPAA.
  • Spanish language

Hourly range: The hourly rate range for this position is $28.20 - $35.90. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
  • Fixed-term position with hybrid flexibility.
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Field of Expertise: Administrative or research experience. Working knowledge of MS Office applications. Demonstrated effective communication and writing skills. Ability to multi-task and prioritize. Demonstrated ability to work as part of a team as well as independently.

Job Tags

Hourly pay, Fixed term contract, Work experience placement, Local area,

Similar Jobs

Trustaff

Travel Nurse RN - PACU - Post Anesthesia Care Job at Trustaff

 ...Job Description Trustaff is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Santa Fe, New Mexico. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date: 12/01/2025~ Duration... 

PACS Inc

MDS Nurse LVN/LPN- PT On Call Job at PACS Inc

 ...Job Title: MDS Nurse -LVN Location: Midtown Oaks Post Acute Job Type: Part Time On Call Department: Nursing/Clinical Reports To: Director of Nursing (DON) About Us: At Midtown Oaks Post Acute , we are committed to delivering exceptional long-... 

EPSILON SYSTEMS

Welder - Submarine Building Job at EPSILON SYSTEMS

 ...courses or technical school graduate; and/or military and/or civilian experience with welding operations in a repair department or shipyard or fabrication shop. \n ~5 years' experience as a welder. \n ~ Qualifies as a Welder/Workmanship Inspector in accordance with... 

United Parcel Service

Seasonal Warehouse Worker - Package Handler Job at United Parcel Service

Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch...

Disability Solutions

Digital Media Manager Job at Disability Solutions

 ...The New York City Campaign Finance Board manages New York City's small donor democracy program...  ...THE DEPARTMENT The Marketing and Digital Communications unit leads the top-level marketing...  ..., planning, and execution of digital content across the agency's social and digital...