Job Description

Job Description

Job Description

Description:

Job Title: Vial Production Assistant

Reports to: Vial Production Team Lead and/or Director of Immunology

Employment Classification: Non-exempt, Hourly

Position Summary

The Vial Production Assistant (VPA) is responsible for demonstrating knowledge and application of job duties and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; supports the company’s core values.

Summary of Duties and Responsibilities

• Prepare allergy vials with extracts using proper guidelines
• Be familiar with extracts used in VPA and those for testing
• Make vials for reorders (in-house and mail outs)
• Make vials for New Start patients
• Check phone messages, web orders, and fridge temps
• Assist in shipping vials by UPS or courier
• Assist with supplies as needed
• Check benefits and balances of patient accounts for reorders and new starts
• Answer phone calls from patients, PCP offices, and coworkers regarding reactions, dilutions, building schedules, extracts, issues, and concerns
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by Director

Abilities, Knowledge and Skills

Effective communication skills to include:

1. Ability to fluently speak and read English
2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education, Prior Work Experience, Special Skill And Knowledge Requirements

• High school diploma/ GED
• Previous medical office experience preferred
• Basic computer skills
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Must be at least 18 years of age

Physical Demands and Work Environment

Physical Demands

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, Vial Production Assistants may be sitting 80% of their shift.
3. The employee must occasionally lift and/or move up to 30 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

1. The noise level in the work environment is usually moderate; lighting is in the standard range.
2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions.

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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