Job Description

Job Description

Job Description

Job summary

The Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.

Eight (5 day work week) and Ten (4 day work week) hour shift options available Monday through Friday between the hours of 7:00am - 5:30pm. No Weekends, No Holidays, No Call hours.

Hybrid work options available after onsite onboarding.

Summary of essential job functions

• Assesses patient calls for urgency and prioritizes appropriately
• Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation)
• Recognizes life-threatening situations and responds accordingly based on department protocols
• Advises patients regarding problems/symptoms professionally and compassionately at all times
• Utilizes the department Triage Protocols when advising patients
• Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration
• Able to remain calm during stressful times
• Able to respond proficiently to patients’ needs with an emphasis on productivity
• Works collaboratively with physicians, mid-levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care
• Refills patient medications according to office policy
• Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently
• Maintains a high level of confidentiality
• Documents patient care accurately, in the proper location in the EMR, and in a timely fashion
• Answers live calls as a priority and follows up on patient phone calls within the hour
• Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow
• Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity
• Adheres to policies and procedures as set forth in the Employee Manual
• Flexible in meeting the needs of the department
• Maintains a safe work environment
• Performs clerical duties such as faxing, photocopying, and filing
• All other duties as assigned

Minimum requirements

• Current RN licensure in the State of Wisconsin
• Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers
• Computer and accurate keyboarding skills required

Desired Qualifications

• Previous Gastroenterology experience

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