Job Description

Job Description

Job Description

Tour Operations Reservations Sales Agent for a well-established Tour Operations company in northern NJ. This is an in-house position. Business hours M-F-9:00 AM to 5:00 PM, rotating Saturday 10:00 AM to 3:00 PM with OT. The primary responsibility is to handle bookings and reservations for travel packages, tours, to Italy, Greece, Spain/Portugal and Hawaii. This role requires excellent customer service skills, attention to detail, and strong communication abilities to ensure clients have a smooth and satisfactory booking experience.

Key Responsibilities:

1. Managing Reservations:

• Process bookings for tours, accommodations, transportation, and activities.
• Confirm and amend reservations, handling any changes or cancellations.
• Ensure accuracy in reservation details, including dates, names, and special requests.
• Work with Travel Agencies as well as the public.

Customer Service:

• Respond to client inquiries via phone, and email regarding tours and travel packages.
• Provide detailed information about available packages, pricing, and itinerary details.
• Assist clients with special requests, such as dietary requirements, accessibility needs, or other preferences.

Sales and Upselling:

• Promote and upsell additional services such as excursions, insurance, or premium upgrades.
• Explain tour packages and services to potential customers, encouraging bookings.

Handling Issues and Complaints:

• Resolve any booking-related issues or complaints promptly and professionally.
• Offer alternative solutions in the event of overbooking or unexpected cancellations.

Administrative Tasks:

• Maintain accurate records of bookings, payments, and client interactions.
• Keep up-to-date with travel policies, destination updates, and promotional offers.
• Generate reports on booking statistics, customer feedback, and revenue.

Skills Required:

• Strong Communication Skills: Ability to communicate clearly and persuasively with clients and partners.
• Attention to Detail: Ensure accuracy in bookings and reservations to avoid errors.
• Customer-Oriented: Focus on providing excellent service to create positive client experiences.
• Organizational Skills: Handle multiple bookings and inquiries efficiently.
• Problem-Solving: Address challenges and resolve customer issues.
• Familiarity with Booking Software: Experience with reservation systems and travel management tools.

Qualifications:

Experience: Prior experience in customer service, travel agencies, or tourism.

• Technical Skills: computer savvy with general knowledge of Sabre GDS
• Languages: Fluency in multiple languages can be a plus, especially in international tourism.

We are a staffing firm looking to help people find the right match for their career goals!

Company Description

We are a staffing firm looking to help people find the right match for their career goals!

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