Job Description

Front Desk Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Residence Club Scottsdale is looking for a talented Front Desk Agent, who will be the main point of contact for Residence Club owners and their guests, ensuring they are well taken care of from the time they arrive until they depart. Our front desk agents respond to a wide variety of guest requests by accurately assessing the guest needs and requests while adding personal recommendations and touches to achieve maximum customer satisfaction.

What you will do:

• Welcoming and registering residence club owners and guests; check-in/check-out, issuing keys, collecting method of payments, and verbal introduction and tour of the property.
• Answering, assisting, and completing with guest requests via phone or email conversation.
• Successfully complete daily front desk checklist duties and foster a healthy team environment following a thorough pass on.
• Ability to use on-property POS system to merge, cancel, and extend guest reservations based on guests' movements.
• Assist Residence Club guests with all concierge requests including dining, local activities, car rentals, mailing and shipping etc.
• Taking, submitting, communicating, and following up with all maintenance requests from both internal and external guests of Residence Club.
• Upkeeping the messages between departments, redirect as needed.
• Appropriate financial control including; in-house credit audits, managing cash banks, handling FS gift certificates, review negative postings, etc.
• Report all guests' complaints and resolve them in a timely manner.
• Flexibility to cover Guest services shifts based on business demands.
• Supporting guests' movements; golf cart rides to and from resort, luggage assistance, newspaper deliveries, grill set up and cleaning, etc.
• Upkeeping and maintaining the clubhouse cleanliness and service amenities.

What you bring:

• Ability to work 8 hour shifts at a stand-up desk.
• Ability to multi-task and remain calm under pressure.
• Positive attitude with strong adaptability.
• Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required.
• Previous residential property experience is a plus.
• Previous front desk or guest services experience utilizing Opera, HOTSOS, Microsoft applications, Birchstreet is a plus.
• Ability to read and speak English in a clear manner.
• An additional language skill is a plus.

Schedule & Hours:

• Full time position; 5 x 8hr shifts with occasional overtime based on business demands.
• 30 minutes lunch break every 8hr shift.
• Shift mainly starts at 6:30am and 2:30pm. No overnight.
• Occasional mid-shifts starting 10am, 11am, or 12pm based on business demands.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Paid time off without waiting period includes, but is not limited to, sick leave, vacation time, and holidays
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Parking
• Complimentary Employee Meals

Candidates must have valid work authorization for the U.S.

Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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