Quality Assurance Specialist - Background Investigation Job at Maximus, Youngstown, OH

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  • Maximus
  • Youngstown, OH

Job Description

Salary: $60,000 - 60,000 per year Requirements:

  • I require an active Top-Secret clearance.
  • I expect candidates to have a high school diploma and 2-3 years of experience.
  • You need to be able to work on-site in Boyers, PA.
  • I will have you perform work under direct supervision and handle basic issues and problems, referring more complex ones to higher-level staff.
  • You should possess a foundational understanding of the subject matter.
Responsibilities:
  • I will have you develop and implement processes and procedures to enhance and sustain quality across the organization.
  • You will report to the Department head or Team Lead.
  • I expect you to conduct inspections of finished or in-process goods, analyze data, and identify trends in defects or errors.
  • You will investigate quality failures, recommending modifications to internal procedures to prevent future quality issues.
  • I will task you with assessing and reporting on the impact of process changes on quality.
  • You may also be responsible for monitoring vendors or suppliers to ensure compliance with established quality standards.
  • Additionally, you will work on moderately challenging assignments that will require you to make judgements in resolving issues.
  • You will follow procedures to evaluate the quality of service through monitoring calls and various work types focusing on customer service quality, informational accuracy, and adherence to established policies.
  • I will have you conduct call monitoring sessions and provide feedback on the results.
  • You will evaluate interactions of a complex nature between callers and workers and provide relevant context for ratings.
Technologies:

More:

- Preferred qualifications include the ability to collaborate as part of a team, analyze problems and situations, maintain attention to detail, meet deadlines, and stay attentive.
- A high school diploma or equivalent and 2-4 years of experience are required, with an associate degree preferred.
- You may have training or education in a relevant area of specialization.
- We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
- For positions on this contract, we will pay the prevailing wage rate determined by the Department of Labor, which may vary based on locality.
- Minimum and maximum salary is set at $28.87.

last updated 37 week of 2025

Job Tags

Full time, Contract work,

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