The Opportunity
Help close achievement gaps for students preparing for life-changing exams by teaming up with The Tutorverse. Each year, we help hundreds of students unlock their potential on high-stakes tests like the ACT/SAT, ISEE/SSAT, HSPT, and SHSAT. We do this by delivering service-oriented one-on-one tutoring and small-group classes, both in-person and online. We also develop and publish best-selling content, both in print and online. We're growing and looking for an organized, experienced coordinator of personalized tutoring services to help us make it all happen.
If this sounds like a good fit for you, read on!
Position Summary
The Private Tutoring Operations Coordinator runs the day-to-day logistics of one-on-one tutoring programs: matching students with tutors, scheduling sessions, and serving as the main point of contact for private clients. The role also supports tutor hiring and onboarding, monitors program delivery, and works with leadership to improve workflows across the tutoring lifecycle.
This full-time remote position must be performed from within the U.S., generally between 10:00am and 7:00pm ET, Sunday-Thursday.
We're looking for someone who has independently managed client-facing operations and coordinated multiple people or schedules in fast-paced environments - ideally with families who expect responsiveness and professionalism.
Compensation & Benefits
We take work seriously, but know that there's more to life than work. That's why we take a holistic approach to compensation and benefits:
Responsibilities
The Coordinator will manage the day-to-day delivery of our private tutoring programs, including:
scheduling lessons, matching students with tutors, and tracking progress against expectations.
identifying gaps in tutor capacity (skills or availability), and resolving them quickly.
recruiting, onboarding, placing, and evaluating freelance and full-time instructors.
communicating directly with families to answer questions, manage expectations, and ensure a high-quality experience.
coordinating with internal staff to keep business processes running smoothly - and improving them when they don't.
Minimum Qualifications
Interested? Awesome! We're looking for someone who has
a bachelor's degree from an accredited college
at least 2 years of experience coordinating teams and managing multi-step workflows
at least 2 years of experience improving administrative or operational processes
at least 2 years in a client-facing or customer service role - ideally in education or a related field
strong written and verbal communication skills (you'll be writing emails to parents and speaking to them on the phone most days)
a track record of solving problems independently and following through to resolution
Preferred Qualifications
Extra credit for someone who has:
About The Tutorverse
The Tutorverse helps students reach for the stars by providing them with innovative and individualized educational support. We're not your regular tutoring company - we care deeply about all of our students, and strive to provide them with the attention they deserve. Whether students work with one of our private tutors or participate in one of our classes, we provide them with world-class learning services and products that they can't or don't get in school. Our passion for learning extends beyond our instructors into our best-selling line of workbooks, which fill badly needed gaps in the learning market.
Our Values
Check out what's important to us: thetutorverse.com/careers
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The Tutorverse is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, gender, color, religion, national origin, age, sexual orientation, citizen status, veteran status, physical or mental disability, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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