Job Description

Job Description

Job Description

Overview

Join Hamilton Plumbing, Heating, A/C, Rooter of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Semi-monthly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Take-home service vehicle + gas card

• Ongoing technical, safety, and leadership training

• Career growth across a national service network

Responsibilities

• Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.
• Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
• Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.
• Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
• Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.
• Coordinate and schedule, manpower, materials and equipment for productivity
• Responsible for technician truck inventory that happens twice a year
• Visit and inspect jobs for training purposes and to verify quality and safe practices
• Attend and/or facilitate meetings to train field staff on procedures and practices
• Provide technical assistance to mechanics as needed
• Assist with interviewing and hiring of installation plumbers
• Follow up with customers to address outstanding issues and ensure 100% satisfaction
• Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.
• Assist with evening and weekend on-call coverage as necessary
• Other related duties and tasks as needs arise

Qualifications

• Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs
• Understanding and knowledge of hazards and safe practices on plumbing install jobs
• Demonstrated ability to plan labor, materials and logistics to optimize productivity
• Strong verbal and written communication skills including timely follow-up on needs/issues
• Prior supervisory experience supervising/managing residential plumbing service technicians
• Intermediate proficiency with Microsoft Word, Excel and Outlook applications

All candidates are required to undergo pre-employment drug screen and employment background checks.

Hamilton of ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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