Job Description Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train. This job requires a completed 4-year college degree. Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role works cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. The program is fast-paced and touches every aspect of the business unit. In this role, you will acquire industry knowledge, skills and resources to develop your operations and fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Location: Lafayette, IN Schedule: Monday - Friday Hours: 7:00am to 3:30pm Work schedules are subject to change as the trainee progresses in the program. Salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills, prior relevant experience, certain degrees or certifications, etc. Benefits : Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) plan. Essential Functions Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee technician work planning for efficiency and training. Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned. Skills and Abilities Detail oriented with excellent follow-up practices. Strong verbal and written communication skills. Instills commitment to organizational goals. Capable of multi-tasking, highly organized, with excellent time management skills. Able to prioritize work. Flexibility to operate and self-driven to excel in a fast-paced environment. Strong mechanical skills. Effective interpersonal skills. Excellent influencing skills. Ability to create and maintain professional relationships at all levels of the organization. Ability to work independently and as part of a team. Strong PC skills, including spreadsheet and word processing software (advanced required). Basic understanding of business finance, controls and metrics (beginner required). Qualifications Bachelor's degree required. One year or more of customer service with issue resolution experience preferred. DOT Regulated: No Job Category: Operations and Support Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors including relevant experience, education, location, market data, internal equity, and salary ranges. The position may be eligible for bonuses or incentives based on level and performance. Pay Type : $53K For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through chat or messaging apps. For questions regarding the application process, contact careers@ryder.com or 800-793-3754. Job Seekers can review the Job Applicant Privacy Policy by clicking here ( #J-18808-Ljbffr Oakland University
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