Job Description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Maintains medical record operations by following policies and procedures and reporting needed changes.
Initiates medical records by searching master patient index; identifying existing patient records or if needed, to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.
Ensures medical record availability by routing records to admissions and emergency departments, physicians, and other authorized hospital staff; maintaining chart location systems.
Completes medical records by reviewing information; notifying health care providers of record deficiencies; tracking outstanding records; notifying medical director of physicians in jeopardy of losing admitting privileges.
Resolves medical record discrepancies by collecting and analyzing information.
Maintains historical reference by abstracting and coding clinical data, such as diseases, operations, procedures, and therapies, using standard classification systems; filing documents.
Prepares statistical reports by collecting and summarizing medical care and census information, such as types of diseases treated, surgery performed, and use of hospital beds.
Provides medical record information by answering questions and requesting info from patients, hospital staff, law firms, insurance companies, and government agencies.
Maintains patient confidence and protects hospital operations by keeping information confidential; following release-of-information protocols.
Maintains the stability and reputation of the hospital by complying with legal requirements.
Keeps equipment operational by following manufacturer's instructions and established procedures.
Conserves resources by using equipment and supplies as needed to accomplish job results.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to communicate and work with doctors, patients and other team members in a professional manner.
Skill in operating phones, personal computer, software and other IT systems; maintain equipment.
Skill in data entry management, time management, record keeping and documentation of supporting productivity.
Ability to pay close attention to detail, maintain a high level of quality and focus, and to ensure accuracy of reports and data.
Ability to maintain equipment and manage supply and multiple processes.

EDUCATION AND EXPERIENCE CRITERIA:

- High School Diploma or GED required.
- Bachelor’s degree preferred.

- Two (2) years of medical records experience required.
- Proficient in Microsoft Office Suite.

PAY RANGE:

$13.9 - $19.83 Hourly

EMPLOYEE BENEFITS

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

#LI-Onsite

Job Tags

Hourly pay, Work at office,

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