Job Description
Do you love a career where you Experience , Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.
Learn how we are redefining the meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees.
If you are a Local Project Leader Position looking for excitement, challenge and stability in your work, then you would be glad to come across this page.
We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long term project. Here are a few details.
Check if you are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution.
Role: Local Project Leader
Location: NYC NY
EXP:7+ Years
We are seeking an experienced Local Project Leader to oversee the Digital Factory support operations for Avangrid’s Customer Applications . The selected candidate will lead a local and near-shore team, ensuring smooth support and management of customer-facing applications, coordinating across business, development, and support stakeholders.
This role requires deep experience in managing complex enterprise application environments with a focus on Java/Microservices , Azure Kubernetes (AKS) , ServiceNow , and customer experience platforms such as Liferay or Angular .
Ensure seamless operations and support for customer-facing digital platforms.
Provide technical leadership and support oversight during business hours and coordinate with Wipro’s offshore team for off-hours support.
Lead the enhancement and troubleshooting of web and mobile applications .
Act as the primary point of contact for the client on daily project matters .
Oversee Digital Factory support operations for customer applications.
Manage near-shore technical support resources , ensuring delivery alignment with project goals.
Conduct daily stand-ups with support teams and weekly client sync-ups .
Coordinate client requirements and translate them into actionable development/support items.
Provide regular email updates , status reports , and risk reviews .
Monitor and review support activities for adherence to SLA and quality metrics .
Maintain a feedback mechanism for continuous process improvement .
Identify, assess, and manage project risks with mitigation strategies .
Provide technical support and issue resolution during local office hours.
Collaborate with offshore teams to ensure 24/7 continuity of service .
Troubleshoot production issues in customer-facing applications (Web/Mobile).
Drive enhancements in user experience and technical performance.
Guide improvements in system architecture and application support workflows.
8+ years in IT with at least 3–5 years of leadership experience in project or support management.
Proven experience managing complex IT architectures and customer support platforms .
Hands-on knowledge of ServiceNow (Incident & Problem Management).
Strong understanding of Java/Microservices architectures and containerized environments using Kubernetes (Azure AKS) .
Experience with Enterprise IT systems involving Web Apps, Mobile Apps, and Backend APIs .
Familiarity with Content Management Systems such as Liferay and Angular-based frontends .
Good grasp of SAP integration or ecosystem awareness.
Excellent communication and stakeholder management skills.
Experience with Agile methodologies and tools like JIRA is a plus.
Prior experience working in utility or energy sectors (preferred but not mandatory).
Familiarity with DevOps practices for managing deployments and automation.
Experience with monitoring tools and dashboards (e.g., Grafana, Splunk, AppDynamics).
Frontend: Liferay CMS, Angular
Backend: Java, Microservices
Infrastructure: Kubernetes (Azure AKS)
Ticketing & ITSM: ServiceNow
Data/ERP: SAP
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