Job Description

• Complete shipping process for both Domestic and International Shipments.
• Direct contact with customers via phone and email regarding shipments and expedites.
• Process orders and maintain Intercompany Kanban site including order entry.

• International and Domestic Shipments- Release and process Domestic Pick Slips to the Shipping Department multiple times per day.
• Release and process international pick slips to the Shipping Department for both single export shipments and consolidations.
• Coordinates shipments with Intercompany offices to obtain the necessary documents to release shipments.
• Contacts and works directly with Freight Forwarders to arrange shipment pickups.
• Prepare all necessary export documents to assure all Trade Compliance requirements have been satisfied.
• Obtain and retain all required documents to comply with Company's record retention policy.
• Must handle direct and indirect customer contact with diplomacy and sensitivity.
• Coordinates lost shipment tracking and processes claims for loss or damage
• Order Processing Activities - Responsible for Intercompany Kanban sites, both accepting new cards and entering the orders into Oracle and also maintaining and printing the Kanban cards at the time of shipment.
• Issues Return Authorization Numbers for product returns.
• When required, initiates/assists in formal and informal customer concern procedure.
• Coordinates issuance of credits and debits.
• Assists Customer Financial Services when necessary to support the efforts of the accounting function for timely payments from delinquent accounts.
• Operate with Minimum Supervision - Operates independently with minimum supervision for extended periods of time.
• New Account Setup - Setup new ship to and Freight Forwarder accounts as necessary using Company's Customer Financial Services website.
• Communicate to Customer Service/Operations Department - Works directly with Tescom's Master Scheduler and world area Material Planners to assure on time shipments.
• Consolidates orders, establishes order reservations, order priorities and communicates other special shipping requirements to Customer Service and Operations department.
• Productivity and Efficiency - Continuously seeks and recommends ways to improve the quality function capability, methods and procedures, and to increase department/division productivity.
• Scientific Problem Solving Tools - Uses scientific problem-solving tools, consistent with Dr. Demings 14 management principles, for the execution of normal work tasks.
• Apparent or Assigned - Performs related work as apparent or assigned.

• High school education/GED.
• Two-year customer service experience.
• Demonstrated ability to work accurately with numbers.
• Demonstrated ability to communicate (verbal/written) effectively with customers, distributors and employees.
• Demonstrated ability to work in a cooperative and team-oriented environment as well as independently.
• Computer experience/typing

Job Tags

Similar Jobs