Role: Lead ServiceNow Product Owner
W2 Contract-to-Hire: 12 Months
Location: Reston, VA
Overview & Responsibilities:
Lead the visionary product strategy for a critical, new program—the FEP hub migration—to build a comprehensive Contact Center Solution based on ServiceNow CSM and ITSM modules. This is a strategic role requiring a "visionary" mindset, capable of defining a multi-year roadmap, building business cases for new features (like AI), and leading a large-scale ServiceNow transformation program.
You will…
• Lead the product vision and define the multi-year roadmap for the new Contact Center Solution.
• Drive and lead a large-scale ServiceNow program transformation, focusing on implementation, not just utilizing the tool.
• Ideate and evaluate new features (e.g., AI features), determining their business value and building business cases for leadership approval.
• Serve as a customer-facing leader, capable of developing presentations and documentation to translate technical information to customers.
• Write user stories based on ServiceNow requirements and work with the team to execute the roadmap.
• Support numerous meetings with business owners, customers, and internal teams to facilitate roadmap work.
Required Qualifications:
• Experience leading large-scale ServiceNow program transformation.
• Experience with ServiceNow implementation using CSM and ITSM modules.
• Proven ability to define multi-year product roadmaps and articulate product vision.
• Strong customer-facing communication and presentation skills.
• Certified Scrum Product Owner (CSPO) or equivalent Product Owner certification.
Preferred Qualifications:
• ServiceNow certification.
• Prior healthcare experience.
• Experience in developing business cases for, or implementing, AI features
...Job Description Job Description HOME CARE RN - WEEKEND Liberty Cares With Compassion At Liberty Home Care we know that following... .... Demonstrates personal accountability for accomplishing work assignments and for professional growth. Job Requirements...
...Skilled Furniture Positions Build Your Future With Us Manpower is partnering with a leading local furniture manufacturer to hire talented, dependable individuals for key skilled positions. If you take pride in quality craftsmanship and want to join a company that...
...team atmosphere, come join the Swim Savvy family. At Swim Savvy, instructors work in heated pools teaching classes to children of varying... ...following a plus: o Lifeguard Training o First Aid o CPR Certification for the Professional Rescuer We are an equal opportunity...
...Michigan, we are on the lookout for enthusiastic and passionate Insurance Sales Representatives to join our growing team. Our hybrid remote work environment ensures you have the flexibility to balance personal and professional life while contributing to a workplace that...
...Job Description We are seeking a driven and organized recruiter to join our team. As a recruiter you will be responsible for supporting day-to-day operations and ensuring efficient workflow. You will have the opportunity to work closely with the management team and...