Job Description

Lead Patient Access Representative

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Family! We are looking to hire a Lead Patient Access Representative. As a Lead Patient Access Representative at MercyOne, you Coordinate the computerized scheduling application and process for the entire clinic enterprise. Provides training to staff and assists with changes/upgrades of computer software. Coordinates the telephone system for clinics by monitoring the Navigator software, providing training to staff, and assisting with changes/upgrades to the phone system. Adheres to Mercy One performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One.

Schedule: Full time 40 hours a week

General Requirements:

• Maintains the scheduling application for the computer software.
• Works with physicians and clinic managers in establishing provider schedules.
• Maintains scheduling operations, (i.e., running schedules, opening and closing schedules).
• Assists managers in collecting scheduling data.
• Acts as the master scheduler for the clinic enterprise and serves as a resource post implementation.
• Acts as consultant to the Patient Access Assistant who maintains the scheduling activities
• Update and maintains provider call schedule.
• Creates provider weekly schedule based on provider availability.
• Communicates to all associates and departments where provider is located.
• Unlocks cupboards and re-distributes office documents.
• Maintains patient recall database and reports.
• Distributes recall letters to scheduling staff to complete. 70%
• Orients and trains on scheduling application and phone system.
• Contacts providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule.
• Annually moves the end dates of all current providers ahead and keeps a record of all providers listed in the system and the end date of their schedules.
• Maintains alphabetical and numerical lists of all current providers in the system.
• Ensures that new employees are oriented to department/job/software and that initial competency is assessed and documented.
• Provides ongoing training on equipment and procedural changes as needed.
• Coordinates activities with the Patient Access Assistant to support the needs

Education:

• High School plus specialized training (min. 6 months 2 years): Completion of Medical Secretary program and/or equivalent training and education
• 0 2 years - Minimum of 2 years' experience working with provider schedules.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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