Job Description
Job Description
Job Description
Galco Industrial Electronics is an authorized distributor for several million products from over 400 brands. We specialize in industrial electrical, electronic automation, control, and component solutions. This position is in office M-F (Madison Heights).
Job Overview We are seeking an experienced IT Manager to oversee our organization's technology infrastructure and ensure the effective delivery of IT services. The ideal candidate will possess a strong background in IT management, project management, and technical support, with a focus on enhancing operational efficiency and security. This role requires excellent leadership skills and the ability to manage a diverse team while collaborating with various departments to align technology solutions with business goals.
Duties - Lead the IT department in managing and supporting all aspects of the organization's technology infrastructure.
- Supervise technical support teams to provide desktop support, network support, and ensure high levels of customer satisfaction.
- Develop and implement IT policies, procedures, and best practices to ensure efficient operations.
- Coordinate maintenance and security of company systems utilizing best practices.
- Ensure information security by implementing robust network security measures, including firewalls and disaster recovery plans.
- Facilitate the management and integration of Azure services, specialized software packages, and branch-specific IT solutions.
- Manage cloud services such as Azure and AWS to optimize resources and enhance scalability.
- Extensive expertise in managing Microsoft 365 and Azure environments
- Windows and Linux Server administration, including Databases, Active Directory and Group Policy management
- Administer printers, routers, switches, wireless access points, firewalls, and phones.
- Monitor all networks and systems for threats or errors using advanced monitoring tools, ensuring optimal performance and security.
- Implement and manage device management platforms across PCs and Macs, ensuring efficient deployment, security, and troubleshooting processes.
- Engage actively in project planning, defining key performance indicators (KPIs), and overseeing project execution to ensure alignment with organizational goals.
- Collaborate with other teams using Agile methodologies to deliver IT projects on time and within scope.
- Maintain vendor relationships for hardware, software, and service procurement while ensuring compliance with IT governance standards.
- Conduct regular training sessions for staff on new technologies and best practices in IT service management.
- Translate and communicate technical concepts to users with varying levels of technical expertise.
- Coordinate and direct help desk team on installation of security patches and system updates
- Install antivirus or malware protection software and educate staff on best practices.
- Identify and integrate new technologies that can enhance performance and security.
- Provide technical support and troubleshooting on help desk tickets.
- Partner with all internal teams on ongoing company-wide initiatives.
- Document processes and best practices with precision and clarity, ensuring accessible information for all staff levels.
- Perform additional responsibilities and tasks as required, adapting to evolving business needs and technology environments.
Skills - Proficiency in Azure, AWS, VMware, vSphere, IIS, SQL, Microsoft SQL Server, Microsoft Windows Server
- Experience with New Relic, SolarWinds, Active Directory, SharePoint, Jira
- Strong understanding of Cisco Meraki and Azure cloud services
- Knowledge of business continuity planning and disaster recovery strategies
- Expertise in computer networking (LAN/WAN), network engineering, network infrastructure
- Familiarity with ITIL frameworks for service management
- Skills in technical support across various platforms including desktop support
- Proven leadership capabilities with supervising experience
- Strong project management skills with a focus on IT project management
- Excellent analytical skills for problem-solving and decision-making
- Effective communication skills for collaboration across departments
- Organizational skills to manage multiple projects simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Understanding of software development principles is a plus
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