Healthcare Information Technology Consultant Client is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator and working in the Cireson web portal. Responsibilities The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services and work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests. Work with System Center Orchestrator to create new orchestrator workflows, maintain and update workflows. Work with Cireson to maintain and update software and collaborate with vendor to fulfill requirements. Maintain, update, and patch System Center, Orchestrator, and Cireson. Interact with staff, other team members, all levels of management, and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests. Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge. Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment. Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership. Act as a liaison between the technical team and management from various stakeholder areas including executive level management. Some after‑hours project and platform support will be expected. Qualifications Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices. Minimum 3 years of administrative experience in MS Azure. Minimum 5 years of administrative experience in MS Servers. Minimum 3 years’ experience in an IT methodology framework (e.g., ITIL, MITA…). Preferred Skills Working knowledge of System Center Service Manager. Working knowledge of Cireson. Working knowledge of System Center Orchestrator. Working knowledge of PowerBI. MS Server Admin Certifications. Working Knowledge of SQL, HTML, XML, and PowerShell. Experience with healthcare and healthcare‑related requirements. Education Bachelors Degree and/or 5 years of related work experience. #J-18808-Ljbffr Vista Applied Solutions Group Inc
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