Job Description

Job Description

Job Description

About Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

About the Role

Our franchisees are integral to our growth and the Franchise Business Consultant (FBC), along with our Home Office team, directly support and coach our franchisees as they reach new heights of success. In this role, you are leading the relationship with franchisees and influencing them to increase their profitability. You will help grow our emerging national brand into a powerhouse of successful franchisees in the coffee & tea space.

As an FBC, you will first train to be an operations expert by completing cafe management training and managing a cafe for 12-24 weeks learning what it takes to operate a coffeehouse at its highest level. Once proficient, you will assist our FBC team to improve the performance and profitability of franchisees' cafes. You will help influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will help ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. The position requires the ability to travel up to 30% of your time to help open new cafes outside of Michigan and visit current cafes to view and audit their operations and provide franchisee support.

A successful FBC will use their operations knowledge and learned industry and business development experience to assist in assessing and increasing franchisees' performance.

Skills, Qualifications & Competencies that will be a best fit for this role include:

Operational Excellence

• Demonstrated record of meeting operational goals & maximizing revenue in a food service or hospitality position.
• Proven understanding of financial drivers of business operations. Profit and loss statement proficiency.
• Proven ability to determine expectations, measure effectiveness, and enforce quality standards.
• Excellent time management, organization, prioritization, and analytical skills.
• Excellent problem resolution skills with a creative, solution-oriented mindset.
• Embraces new technology, masters it quickly, with the goal of bringing the advantages to support franchisees.

Coaching

• Excellent leadership, interpersonal, influence, and coaching abilities.
• Ability to influence without authority.
• Ability to influence people resulting in positive and impactful results.
• Ability to identify challenges and map out potential resolutions quickly and effectively in an organized manner.
• Ability to work cross functionally across operations and marketing in order to provide solutions for franchisees.
• Excellent problem resolution skills with a creative, solution-oriented mindset.

Communication

• Strong verbal and written communication skills (phone, email, documents, in-person, and presentation).
• Capacity to remain calm when challenged and uphold professionalism when working through conflict.
• Must be detail oriented and communicate thoroughly in all aspects of your work.
• Strong conflict resolution skills with the ability to respond strategically.

Flexible & Eager Learner

• Ability to learn quickly and easily adapt to a dynamic work environment.
• A strong desire and curiosity to learn new skills and knowledge.
• Must be flexible and comfortable dealing with uncertainty.
• Complete other tasks and projects as assigned by leadership.

Other Skills

• Adept at working independently with minimal supervision.
• Experience with Microsoft Word, PowerPoint, Excel and G-Suite products.

Requirements

• Ability to work from our home office in Ann Arbor 3 days per week.
• Ability to travel to our franchisee locations (primarily Texas at this time).
• A Bachelor's degree in business, marketing, or related field; or equivalent years of experience.
• Experience in a franchise consultant role, leadership role, field support role, or as a business owner.
• Professional experience in the franchise industry.
• Management in the food and beverage industry preferred.

What We Offer

• Competitive starting salary
• Health insurance
• Paid vacation & holidays
• Retirement plan matching
• Innovative, fun, and entrepreneurial culture

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