Role: End User Support L3 (Mac and Windows)
Location: Fort Worth, TX (Day1 Onsite)
Type: Full Time
Interview process: Telephonic/ Web Ex
Job Description:
Required Skills & Qualifications:
• 5+ years of experience in a Desktop Support, IT Support, or End User Computing role, with a strong focus on executive or VIP support.
• Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration.
• Hands-on experience with mobile device management (MDM) solutions.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira).
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication (written and verbal), interpersonal, and customer service skills, with a proven ability to interact professionally and discreetly with senior executives.
Thanks & Regards,
Mamatha k,
Sr.Resource Specialist,
+1 949-676-0346
Email: mamatha@yochana.com /
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