Job Description

Job Description

Job Description

Description:

Job Summary:

We are looking for a detail-oriented, customer-focused Dispatcher to support our flight school operations and provide day-to-day guidance for other team members. This role involves dispatching and scheduling flights, monitoring aircraft safety, responding to customer inquiries, and maintaining a welcoming environment. The ideal candidate will be professional, organized, and dedicated to providing excellent service, and must be available to work flexible hours, including evenings and weekends.

Reports to: Flight Operations Coordinator

Responsibilities/Duties:

• Providing daily guidance and coaching to team members while serving as a role model
• Dispatching flights and checking students in/out of lessons.
• Re-scheduling flights due to maintenance, weather, and other factors.
• Ensuring daily operations comply with Kilo Charlie procedures.
• Assisting with scheduling basic maintenance events.
• Overseeing fleet safety, including coordinating with others for aircraft handling and ensuring aircraft are secured nightly.
• Billing flight reservations accurately and on time.
• Providing excellent customer service.
• Maintaining cleanliness and organization of facilities.
• Willing to assist with additional tasks as needed.

Skill Requirements for the Position:

• Excellent customer service skills with a friendly and welcoming demeanor.
• Ability to work independently and take initiative on various tasks.
• Strong communication skills to interact with both customers and colleagues.
• Effective problem-solving abilities to handle flight scheduling changes and customer concerns.
• Attention to detail to accurately process billing and dispatch procedures.
• Time management skills to ensure on-time departures and arrivals.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in the aviation field is preferred.
• Previous experience in customer service or a related field is preferred.
• Basic computer skills and proficiency in using relevant software.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to safely operate towing equipment, as well as manually tow and tie down aircraft.
• Lift and carry up to 25 pounds.
• Mobility to move throughout the lobby area and assist customers.

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