Job Description

Who We Are Earthborne Equipment has proudly served the Warrington, PA and surround areas for over 50 years. We are a highly successful and fast-growing dealership. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania and we are excited to expand our business into the DelMarVa region. Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live. Join Our Growing Leadership Team

• Key Role, Key Impact: As the Service Manager and Store Manager, you will be the driving force behind our dealership's success.
• Collaborative Environment: Join a tight-knit team that values collaboration and teamwork. You'll work alongside passionate individuals who are dedicated to excellence and growth.
• Drive Growth: Lead the charge in expanding our customer base, developing strategic partnerships, and capitalizing on emerging market trends to drive revenue growth.

Responsibilities

• Ensure the smooth day-to-day operations of the service department, including greeting customers, managing the day-to-day operations of the team members working in the branch, equipment maintenance, and facility upkeep.
• Manage the rental department.
• Implement standard operating procedures (SOPs) to optimize efficiency and productivity.
• Foster and maintain strong relationships with local businesses, vendors, and suppliers.
• Ensure compliance with all safety regulations and promote a safe working environment.
• Oversee service budget, P&L, and financial reporting. Make data-driven decisions to optimize profitability.
• Schedule and coordinate service appointments, ensuring efficient workflow.
• Communicate with the service technicians to prioritize and expedite repairs.
• Provide customers with estimated completion times and keep them informed throughout the service process.
• Review and explain repair orders, invoices, and warranty information to customers.
• Oversee the implementation of preventive maintenance programs to proactively address potential issues and ensure the longevity of our fleet.
• Coordinate with procurement to ensure the availability of necessary parts and supplies for repairs.
• Coordinate the rental process from inquiry to return, ensuring timely and efficient service.
• Prepare and review rental agreements, ensuring compliance with company policies.
• Maintain accurate records of available equipment, including tracking, maintenance, and depreciation.

Qualifications

• 5+ years’ experience in an equipment dealership or similar industry
• Understand basic concepts of Revenue Center Management, customer relations and fundamentals of rental, service, and parts management.
• Strong operations management experience, preferable in service, is highly desirable.
• Excellent communication skills to foster relationships with customers, partners, and internal teams.
• Adept at team building, mentorship, and fostering a positive work environment.
• Strong leadership management and accountability
• Bachelor’s degree in business management, marketing, or a related field preferred

What We Offer

• Fantastic Culture and Work Environment
• Competitive compensation package
• Performance incentives
• Impressive growth potential
• Company laptop
• Medical, Dental, and Vision Insurance
• 401K with Company Match
• Ongoing manufacturer training programs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Local area,

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