Job Description

Customer Relations Associate- Receptionist

191 Riverside St, Portland, ME 04103

Are you someone who enjoys creating a welcoming first impression? Were looking for a professional and courteous Customer Relations Associate to be the face and voice of our Toyota dealership. This role is all about delivering an exceptional guest experiencein person and over the phone.

What We Offer:

• We will train No automotive experience is necessary!
• A career path that offers an opportunity for advancement and financial growth
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement of up to $75.00 per month
• Recognition programs & awards are part of the culture that rewards excelling and high-performance
• Fun team atmosphere

Position Overview:

The Customer Relations Associate greets customers and vendors at the front desk, answers and transfers incoming sales, service, and general calls, provides essential information, and directs guests to the appropriate department. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring that customers' needs are met promptly. This is a key position that represents Berlin City Auto Group and sets the tone for every visitors experience.

Starting Pay: $20.50 per hour
Schedule: MondayFriday, 9:00 AM 5:30 PM

Who You Are:

• You value excellent customer service and pride yourself on being professional, friendly, and helpful.
• Youre confident on the phone and in person, with strong communication skills.
• You have strong technical skills and are comfortable navigating multiple software platforms.
• You quickly adapt to new technology, tools, and processes that support dealership operations.
• Youre organized, reliable, and able to manage multiple priorities in a fast-paced environment.
• Youre a team player with a positive attitude and strong work ethic.
• You hold yourself to a high standard and pay attention to the details.
• Youre eager to learn and grow your career in the automotive industry.
• Youre comfortable using digital communication platforms, scheduling tools, and CRM/database systems.

What Youll Do:

• Manage a multi-line phone system, answer calls promptly, and direct them to the correct department.
• Welcome and assist customers, vendors, and employees in person with a professional demeanor.
• Support dealership departments with administrative needs as required.
• Maintain an organized and welcoming reception area that reflects the Berlin City Auto Group brand.
• Assist with scheduling service appointments and coordinating with service department associates.
• Contact current and former customers to confirm and schedule appointments.
• Communicate effectively with internet customers using their preferred method of communication.
• Maintain accurate customer data in the CRM system.

Requirements (to be considered for this opportunity, you must meet the following requirements):

• At least 18 years of age
• Ability to pass a pre-employment background check
• Authorized to work in the United States

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

191 Riverside St. Portland, ME 04103

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