Job Description

Help Wanted: RIVER BOAT cruise COORDINATOR Cruise Coordinator / office Admin / Boat Crew (seasonal, part or Full Time) Job Classification: Temporary (June/July/Aug) or Part Time or Full Time (10-40 hours per week) Location: Portland, OR Wage: $18 – $35 per hour DOE General Position Summary: Do you love helping people turn their visions into reality? Do you have event planning experience? Island Style Charters is looking for a welcoming and warm personality to join our team. From March – October, we cruise the Willamette River while maintaining a fun, tropical atmosphere for our passengers. The Cruise Coordinator is responsible for coordinating logistical aspects of public and private charter bookings to ensure a seamless and high-quality guest experience. This role involves client communication, booking management, scheduling, invoicing, and coordination with the office staff, Captain, crew, and vendors. The ideal candidate will have strong organizational and interpersonal skills, and the ability to coordinate with various stakeholders to deliver seamless customer experiences. As this is a newly created position in a growing business, responsibilities will initially span multiple functions, including guest coordination, booking administration, and limited deckhand/server/host duties as needed. Over time, the role will evolve to focus more on logistics and client services as additional members join the team. Core Responsibilities: This list is a summary of typical duties and may include additional responsibilities as assigned. Manage schedules and online booking system for both public cruises and private charters. Coordinate with the sales team and crew to ensure seamless execution of private charters. Serve as a primary point of contact for guest inquiries, booking modifications, private charter itineraries and customizations, last-minute adjustments and special requests. Ensure smooth check-in, logistics, and crew coordination for all cruises. Monitor public cruise occupancy and assist in maximizing bookings through marketing initiatives. Generate, update and process invoices and payments; and, track billing for private charters. Maintain customer databases for future marketing and outreach efforts. Administrative & Operational Support: Oversee company-wide communications, including phone, email, and mail distribution. Support marketing efforts, including guest engagement and promotional outreach. Assist with inventory management for onboard food and beverage stock. Perform deckhand, server/ bartender and host duties when necessary. Support administrative tasks and company errands as assigned. Deckhand, Server & Host Cross-Training: Assist with boarding, disembarking, and passenger safety procedures. Provide basic deckhand support such as lookout duties and docking assistance. Provide exceptional customer service while bartending, serving, and engaging with guests. Engage with and entertain guests with onboard activities, sharing trivia and sightseeing facts. Minimum Qualifications: Must be 18 years or older (to serve alcohol). Flexibility to work evenings, weekends and holidays. Strong customer service and communication skills. Proficiency in Google and Microsoft Apps (Docs, Sheets, Word, Excel, PowerPoint, etc.). OLCC server permit: May be required to obtain prior to employment. May be required to maintain a CPR / First Aid Certification. May be required to maintain an Oregon Boaters Card and/or Oregon Food Handlers Card. Job Knowledge, Skills and Abilities: Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment. Strong problem-solving and conflict-resolution skills. Comfortable in a dynamic (always changing) work environment. Proficiency with Adobe Suite (Creative Cloud) is a plus. Familiarity with booking platforms is a plus. Working Conditions and Physical Demands: Primarily office-based with some on-water responsibilities. Must be able to lift up to 35 lbs, stand for extended periods, and work in all weather conditions. Must be comfortable on docks, boats and walking on uneven/slippery surfaces. Basic swim skills required (as a precaution). Must comply with company policies at all times. Supervision: This role is supervised by the Owners (and/or Captain of the cruise boat while underway).This role is not responsible for any supervisory oversight of any other staff member.

ANSWER THESE QUESTIONS AND UPLOAD YOUR RESUME BELOW

Your Name (Required) First Last Your Email (Required) Your Phone Number (Required) What level of education have you completed? (Required) Junior High High School Some College College Graduate Do you have experience in event planning, hospitality, or customer service? If so, please provide a summary and list any additional information you'd like to share that is not included in your resume. (Required) Share your experience and thoughts on managing bookings, schedules, and guest communications in a fast-paced and constantly changing work environment. (Required) Have you worked with booking platforms or scheduling systems before? If so, please describe any experience using them that is not included in your resume. (Required) Are you highly proficient with office and computer tasks, including Google and Microsoft Apps (Docs, Sheets, Word, Excel, PowerPoint), typing, and graphic design software like Adobe or similar programs, and can you describe your experience with these tools that are not included in your resume? (Required) Describe any experience you have handling invoices, payments, or managing customer databases that is not included in your resume. (Required) The hours for this position vary including some weekdays as well as availability on evenings, weekends, and holidays from May through October. Do you have any schedule limitations? If so, please describe. (Required) Our crew bounces back and forth between Waverly Marina or Riverplace Marina in Portland, with varying schedules. Do you have reliable transportation to travel between these locations as needed? (Required) Are you comfortable working on a boat, including assisting with passenger boarding and safety procedures? (Required) Yes No Do you currently have (or are you willing to obtain) any of the following certifications? (Check all that apply) (Required) CPR/First Aid Certification Would you be comfortable speaking to large groups (such as giving a safety speech about use of life preservers), sharing trivia, and creating an engaging, interactive atmosphere? (Required) Yes No Would you be comfortable serving passengers onboard and using a POS system (such as Square) to take orders and process payments? (Required) Yes No Would you be comfortable physically assisting passengers for boarding such as holding their hands or personal belongings as they step up onto the boat? (Required) Yes No Do you consider yourself more of a self-starter or do you prefer a lot of direction? (Required) Why are you interested in this position, and what makes you a great fit for a cruise coordinator position for a tiki-style riverboat? (Required) Upload Resume or CV Drop files here or Accepted file types: jpg, png, pdf, Max. file size: 256 MB. #J-18808-Ljbffr islandstylecharters

Job Tags

Hourly pay, Full time, Temporary work, Part time, Seasonal work, Work at office, 10 hours per week, Weekend work, Afternoon shift, Weekday work,

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