Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

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  • Vaco by Highspring
  • Irvine, CA

Job Description

About the Role:

We are seeking a Bilingual Customer Service Representative fluent in English and Spanish to join our client's team. This role is responsible for delivering outstanding support to our Spanish- and English-speaking customers by phone, email, and chat. If you are a strong communicator with a passion for helping others, we'd love to hear from you!

Key Responsibilities:


  • Respond to customer inquiries in both English and Spanish across multiple channels (phone, email, chat)

  • Provide accurate information about products, services, orders, and policies

  • Resolve customer concerns efficiently and professionally

  • Document all customer interactions in internal systems

  • Collaborate with internal departments to address complex issues

  • Maintain high levels of customer satisfaction through proactive communication

Qualifications:


  • Fluent in English and Spanish (spoken and written)

  • 1-2 years of experience in a customer service or call center role preferred

  • Excellent verbal and written communication skills

  • Comfortable using customer service tools, Microsoft Office, and CRM systems

  • Ability to remain calm under pressure and handle multiple priorities

  • Team-oriented, dependable, and detail-focused

Job Tags

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