Job Description

Job Description

Job Description

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Why Our Team Chooses Us:

• I work here because I believe in our mission, and it actually guides our work. The people who work here are incredibly passionate, smart, fierce, and advocate for the people we serve.
  • Sam, Program Manager, 5 years

• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that, housing can begin, which I'm thankful I can help with.
  • Jackson, Welcome Center Advocate, 2 years

• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care, which means really listening to each person's needs and supporting them in a way that makes sense for them. I'm proud to be part of a team that's working to end homelessness with compassion and respect for everyone.
  • Evie, Housing Program Manager, 3 years

Our Values:

• Integrity: Always doing what's right, even when it's not easy or popular.

• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.

• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.

• Creativity: Finding new and original ways to meet the community's needs.

Benefits of working with us include:

• 15 hours of PTO accrued each pay period (160 hours of PTO your first year)
• 11 Floating holidays per year (Prorated based on hire date)
• Medica/Kavira insurance
  • $0 cost plans available
• Employer-paid Dental and Life Insurance
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan
• Referral Bonus Program

Bachelor of Social Work (BSW) - Internship Job Description

Title: Internship

Reports To: Early Intervention Program Manager and/or Director of Time Limited Programs

Schedule: Full-time/Part-Time Flexible Monday - Friday

Union Representation: N/A

Job Classification:

Compensation: Credit hours only

Position Overview:

The Internship program is designed to help students reach their potential by outlining the categories of social work competencies. The internship program will follow the learning contract from the school to make sure each student's competencies are covered. Interns will be able to gain hands-on experience working within the social work field. This internship does not offer clinical supervision. However, Agate will complete the paperwork required for program hour requirements and the evaluation of internship performance.

The intern will assist in case management responsibilities for various Agate programs, including but not limited to site and community-based housing and shelter. These responsibilities will help the intern gain hands-on experience in client engagement, needs assessment, service coordination, and documentation. This role is designed to help the intern develop foundational case management skills and learn effective techniques for supporting diverse and individual needs. The intern will learn about community resources and strategies to help participants locate housing, employment, and other essential services such as medical, mental health care, and basic needs. In this position, they will work with a team to support daily operations within the shelter or housing programs. The goal in each of these programs is to build rapport and assist individuals to stabilize their housing and achieve self-sufficiency. In addition, the position provides information and referrals for participants and visitors. The intern will also assist with administrative tasks as requested for various Agate programs.

Housing and Shelter Responsibilities:

• Maintain healthy boundaries and engage directly with participants, including skillfully de-escalating situations and supporting individuals in crisis or exhibiting challenging behaviors.
• Support clients who struggle with mental illness or chemical dependency by building trusting relationships, offering compassionate listening, connecting them to appropriate resources, and helping them navigate challenges to maintain stability and achieve their goals.
• Regularly engage with tenants or program participants to build trust, foster positive relationships, and support a calm, safe, and welcoming environment.
• Work with staff when emergencies arise, call emergency services when appropriate, and assist in managing behaviors by utilizing de-escalation techniques.
• Support a safe and respectful environment by positively reinforcing policies with consistency, fairness, and compassion.
• Assist with administrative and operational work to support programs, tenants, and property as needed.
• Provide compassionate case management when working with tenants or program participants, including de-escalating challenging situations, maintaining accurate and timely documentation, coordinating services, assisting participants in accessing housing and health resources, and supporting individualized goal planning to promote stability and well-being.

Other Responsibilities:

• Establish rapport quickly with people experiencing a crisis using trauma informed care, person-centered care, and strength-based approaches.
• Maintain accurate and timely paperwork and documentation by demonstrating strong organizational skills, attention to detail, efficient work habits, and proficiency with technology and computer systems.
• Attend meetings with other support services organizations or training as needed.
• Attend team meetings and 1:1's with supervisor.
• Respond to voicemails, emails, and other communication promptly.
• Work respectfully with participants, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Other duties as assigned.

Required Qualifications:

• Seeking an associate degree or bachelor's degree in human services, mental health, or equivalent field, and require at least 400 hours as part of the program requirements.
• Proficient with Microsoft Office products.
• Ability to work with diverse populations and a diverse workforce.
• Ability to pass a DHS background check, which requires fingerprinting.
• Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate and the community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.

Preferred Qualifications:

• Lived experience of homelessness, experience working, interning, or volunteering with people experiencing homelessness.
• Fluency in languages used by our participants (Spanish, Amharic, Oromo, Somali, ASL)

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs change.

This document does not constitute an employment contract and should not be interpreted as creating contractual obligations of any kind. Employment with Agate Housing and Services is at-will, meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice, in accordance with applicable Minnesota state laws.

How to apply

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter . If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LBGTQ+ individuals.

Updated May 2025

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