Job Description

The base salary range for this position is $70k - $80k.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family you will immediately become part of an active community dedicated to enriching peoples lives. This role will curate unique and customized experiences for all of our guests to truly create memorable experiences at Mauna Lani.

• Assist in managing training and developing Concierge Teams including Pre-Arrival In-House and Club Concierge.
• Coordinate with all departments to ensure personalized and exceptional guest service addressing complaints and concerns promptly.
• Support the Concierge Manager & Guest Experience Manager in maintaining complete guest satisfaction.
• Develop and implement standard operating procedures (SOPs) to ensure consistent service quality and accountability.
• Manage administrative tasks including payroll records scheduling and interdepartmental communications.
• Hire train coach and develop team members while adhering to departmental policies and safety standards.
• Demonstrate proficiency in computer skills including Microsoft applications and property management systems (e.g. Opera ALICE Suite).
• Balance administrative operational and team needs while maintaining a high level of professionalism and adaptability.
• Occasional physical tasks including lifting up to 50 lbs with frequent standing and walking throughout shifts.

Qualifications :

• Fluency in English (speaking reading writing and comprehension)
• Minimum 2 years of leadership experience in guest service front of house or related field
• High school diploma or equivalent required; Bachelors degree preferred
• First Aid certification desirable
• Must be legally authorized to work in the United States

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok LinkedIn Facebook and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time

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