The Front Desk Administrator serves as the frontline representative of the company office, responsible for delivering excellent customer service to clients, tenants, and visitors. This role involves managing front desk operations including greeting and assisting visitors, handling incoming calls, coordinating mail and package distribution, and supporting administrative tasks essential to the smooth running of office functions. The Receptionist maintains office supplies, ensures documentation and filing systems are accurately maintained. Strong communication skills, organizational skills, organizational ability, and professionalism are essential in this role to effectively support property management staff and engage with diverse clients, ensuring a positive office experience.
RESPONSIBILITES
· Greet and assist clients and tenants; facilitate check, mail, and package intake and distribution.
· Receive and route all incoming phone calls, take messages, and provide general assistance.
· Oversee mail operations including retrieval, sorting, scanning checks, signing for packages, and managing express and outgoing mail.
· Manage office supply orders and inventory, including kitchen and bulk supplies, coordinate office equipment maintenance.
· Continuously file, scan, and archive documents, ensuring compliance with document retention policies.
· Provide administrative support for client meetings, tenant account inquiries, and property management tasks, direct clients and tenants to appropriate staff.
Qualifications and Skills
· Minimum of 1 year of front desk experience.
· High School diploma or equivalent
· Strong computer skills, experience with Office 365 (Microsoft Word, Excel, Adobe and Outlook)
· Bilingual in English and Spanish
· Exceptional Organizational Skills
· Ability to work independently as well as collaboratively within a team setting.
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